Returns & Refund Policy

Last updated: 22 September 2026

At Support My Rehab, we want you to be completely satisfied with your purchase. This policy outlines how returns and refunds are handled.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We accept returns for change of mind within 30 days of receiving your order, provided the items are:

• Unused and in their original condition
• In their original packaging
• Accompanied by proof of purchase (order confirmation email or invoice)

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or damaged products

If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Please include photos of the damage or fault when you contact us, as this helps us resolve your issue quickly.

How to request a return

To initiate a return, please email us at orders@supportmyrehab.com.au with:

• Your order number or invoice reference
• The item(s) you wish to return
• The reason for the return
• Photos (if the product is faulty or damaged)

We will respond within 1–2 business days with return instructions.

Refund process

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed within 5–10 business days to your original payment method.

• Credit/debit card payments — refunded via Stripe to the original card
• Bank transfer payments — refunded to the account you provide

Bulk and institutional orders

For bulk or institutional orders (hospitals, clinics, aged care facilities), please contact us directly to discuss return arrangements. We understand that large orders may have different requirements and we are happy to work with you.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.

Contact us

If you have any questions about our returns and refund policy, please contact us:

Support My Rehab
Email: orders@supportmyrehab.com.au
ABN: 51 949 713 380
Adelaide, South Australia