Privacy Policy

Last updated: 22 September 2026

Support My Rehab ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information we collect

We may collect the following information when you interact with our website or place an order:

• Name and contact details (email address, phone number, delivery address)
• Order and transaction details
• Communication records (emails, quotes, and enquiries)
• Website usage data (pages visited, browser type, IP address) via standard analytics

How we use your information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, invoices, and shipping updates
• Respond to your enquiries and provide customer support
• Prepare quotes for bulk or institutional orders
• Improve our website and product offerings

We do not use your information for unsolicited marketing. We will only send you promotional material if you have explicitly opted in.

Payment processing

All payments are processed securely through Stripe. We do not store your credit card or payment details on our servers. Stripe's privacy policy governs the handling of your payment information.

Sharing your information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Australia Post — to fulfil and deliver your order
• Stripe — to process payments securely
• Government authorities — if required by law

Data security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all pages. However, no method of electronic transmission or storage is 100% secure.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for any optional communications

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Support My Rehab
Email: orders@supportmyrehab.com.au
ABN: 51 949 713 380
Adelaide, South Australia